FAQ's

What is the delivery time for my order?

We didn’t expect so many of our products to become so incredibly popular and even go viral on social media. As a result, our inventory is limited and current delivery times are unfortunately 6 to 10 business days.

If, for any reason, we are unable to meet this delivery window, we will of course inform you as soon as possible. We appreciate your understanding.

To make it up to you a bit, we are currently offering free shipping on all orders.

Update: Most packages are now arriving a bit faster in the Netherlands again! In most cases, you’ll receive your order within 10 business days.

What should I do if I haven’t received my order yet?

Due to the unexpected popularity of some of our products on social media, our stock is limited and delivery times are currently 6 to 10 business days. We appreciate your patience and understanding.

If more than 12 business days have passed and you still haven’t received your order, please email us at info@maveryridge.com. We’ll gladly look into the status of your shipment.

I want to exchange or return my order – how do I do that?

Please contact our customer service team at info@maveryridge.com. Be sure to include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for the return

We will then provide the return address and confirm the process. You can send your return using any courier service of your choice.

What is the return period?

You can return your order within 30 days of receiving it. The return period begins the day your order is delivered.

What are the return shipping costs?

Returns are at your own expense. Costs depend on the courier you choose. For exact pricing, please check the website of the courier service you plan to use.

What are the return conditions?

You can return your order only if:

  • The 30-day return period has not expired

  • The item is in its original packaging with all tags attached

  • The product has not been used or worn

What payment methods do you accept?

We accept the following payment methods:

  • Credit Card

  • Apple Pay

  • Google Pay

  • American Express (Amex)

  • paypal

If you’re unsure whether your preferred payment method is accepted, simply proceed to the checkout page to see all available options.

All transactions are processed through secure and reliable payment systems, so your payment is safe.

What if I didn’t receive a confirmation email after placing my order?

That shouldn’t happen! Please email us at info@maveryridge.com with your full name and email address, and our team will help you right away.

Can I cancel my order?

Want to cancel your order? Please send an email within 24 hours to info@maveryridge.com. Be sure to include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for cancellation